I have not received any order or dispatch confirmation.
First of all, please check that our e-mails are not in your spam folder.
If you think you've entered the wrong address, please send us an e-mail to firstname.lastname@example.org and we'll update your details.
Where can I find my order number?
You will find your order number in the order confirmation sent by e-mail after your purchase. It begins with the # symbol and is followed by 6 digits.
You will also find your order number in the shipping confirmation you receive after your order has been shipped.
Can I still cancel my order?
Please email us at email@example.com
Can I still change my order?
For security reasons, no changes can be made to an order once your payment has been validated.
Also, we will not be able to modify the delivery method once the order has been placed.
How long does it take to prepare my order?
Please allow between 3 and 8 days for delivery, depending on the period (New Collection; Sales; Black Friday). Preparation time also varies according to the day and time you place your order.
How do I choose my pick-up point?
If you choose to have your order delivered to a "point relais", you will need to select this address after validating your payment, so that your order can be dispatched.
Check that the zip code corresponds to the address of the relay point.
If you are unable to choose your delivery address, please send us an e-mail to the following address: firstname.lastname@example.org, indicating the number of the order concerned.
How can I track my order?
A message with the tracking number is sent directly to your e-mail address when your order is handed over to the carrier.
If you can't find it, check your spam folder. Otherwise, contact us by e-mail at email@example.com, indicating the number of the order concerned.
Do you sell gift cards?
We offer digital gift cards valid only on our website.
Our electronic gift cards are sent to you by e-mail. You can print it or send it by e-mail.
The validity of the gift card is unlimited up to the defined amount, and you can use it at your convenience only on our Maison Dorée website.
We offer a 3-month warranty on all our jewelry, covering all manufacturing defects (loose pearls and stones, broken chains, defective clasps, etc.).
We reserve the right to refuse your request if the jewelry has deteriorated through use (scratches, rust, oxidation, loss of shine, etc.).
To activate your warranty, please contact us by e-mail at firstname.lastname@example.org with your order number and a video of the item concerned.
If our quality department validates your warranty request, a credit note for the amount of the jewel will be sent to you by e-mail. This credit note is valid indefinitely, and can be used only once on the Maison Dorée website.
Our jewelry is made from 1 micron gold-plated or 10 micron silver-plated brass.
These metals are highly malleable, and are regularly used in the creation of costume jewelry. They therefore require special attention on a daily basis.
*The 90's Icons collection is made on a 24-carat gold-plated or 10-micron silver-plated brass base.
Shipping & Delivery
How long does shipping take?
The delivery time of your parcel is managed solely by the carrier you select when placing your order. We cannot confirm a precise delivery date.
How much time do I have to collect my Mondial Relay parcel?
You have 7 days in which to collect your parcel from a relay point and/or lockers. Your parcel will be returned to you against proof of identity.
After this period, your parcel will be returned to the sender. It will be impossible for us to return it. You will have to wait for us to receive your parcel before we can refund you.
Do I have to pay customs fees for my order?
Depending on the destination, customs fees may be charged upon receipt of the parcel. The amount varies and depends on the country selected. These taxes are applied by the customs authorities of the destination country.
How does delivery via DHL work?
DHL delivery will be made to your home and must be collected by hand (no letterbox drop-off).
In the event of absence, the parcel will be dropped off at a DHL relay point, then handed over against proof of identity.
Delivery time is 24 to 48 hours, depending on destination, day and time of order.
Some destinations are subject to customs controls and charges.
The delivery time for your parcel is managed solely by the carrier you select when placing your order. We cannot confirm a precise delivery date.
Returns & Refunds
What is your returns policy?
You have 14 days from the date of receipt of the parcel to request the return of one or more items.
During Holiday Season, returns are extended until 07/01/2024.
If the order is returned after this legal deadline and/or without tracking information, your refund will not be processed.
Please note that we do not offer exchanges, only refunds for returned items.
On receipt of the parcel at our premises, the refund will be made according to the method of payment used for your order, excluding delivery and return costs.
Please do not group returns: 1 order = 1 return procedure.
How can I return my order?
You have 14 days from the date of receipt of the package to request the return of one or more items.
Please send us an e-mail to email@example.com to validate the return, indicating :
- Your order number and the reason for your return
- Clear photos with the Maison Dorée logo, the name and number of items being returned.
Is it possible to exchange an item?
We do not do exchanges.
If an item does not suit you, you must return it for a refund and place a new order.
What should I do if I receive defective jewelry?
We apologize for the inconvenience.
In the event of receipt of defective/non-compliant jewelry, we invite you to send us an e-mail to the following address firstname.lastname@example.org, indicating your order number and sending us a video of the item concerned with the Maison Dorée engraving.
Please note that you have 72 hours from the date of delivery to file a claim for a defective item. After this time, the warranty will be activated.
If our quality department validates your claim, we will proceed to reimburse the item using the payment method used at the time of purchase (credit card or gift card).
What should I do if an item is missing/wrong in my order?
If a piece of jewelry is missing, we recommend that you first check the little pink pouch; it may be that the fine jewels are hidden there.
If this is not the case, please send us an e-mail to email@example.com. We will then watch the video of your order preparation.
If you receive an item that was not part of your order, please also send us an e-mail indicating your order number, a photo of the item received by mistake and the reference number of the missing jewel.
Jewellery care & advice
How do I find the right ring size?
1. Use a ring that you already have and that fits perfectly on the corresponding finger.
You can measure the diameter with a ruler or tape measure, then multiply the value by 3.14. The result will be your ring size.
2. Take a piece of string or ribbon and a ruler.
Put the string around your finger, mark the end of the overlap with a pencil and measure the distance with the ruler.
Finally, the result in millimeters corresponds to the size of your ring.
Example: a 4.9 cm ring corresponds to ring size 49.
How to choose your piercing?
Here is the list of possible jewels on the following locations:
Light, Shine, Sway, Twinkle, Side, Pretty, Heaven, Fly, Sweet, Baby angel, Mini star, Rosé, Flash, Drop, Queen, Proud and Milky Way.
Circle 6mm , Light, Shine, Sway, Twinkle, Side, Pretty, Heaven, Fly, Sweet, Baby angel, Mini star, Rosé, Flash, Drop, Queen, Proud, Milky Way.
Circle 12mm, Proud, Milky Way, Twinkle, Pretty Heaven, Fly, Sweet, Baby angel, Mini star, Rosé, Flash, Drop and Queen.
Circle 6mm ,Light, Shine, Sway, Twinkle, Side, Pretty, Heaven, Milky Way, Fly, Sweet, Baby angel, Mini star, Rosé, Flash, Drop, Queen, Proud, Milky Way.
How do I care for my Maison Dorée jewellery?
Our jewelry is made on a brass base. These metals are highly malleable and are regularly used in costume jewelry. Jewelry can tarnish over time, so special care is needed on a daily basis.
To preserve the appearance of your Maison Dorée jewelry, avoid contact with soaps, shower gels, creams, suncare products, shampoos and perfumes.
Hydroalcoholic gel regularly applied to your hands can also alter the gilding of your rings and bracelets. Remember to store them in their original packaging to protect them from humidity.
Please note that the acidity (PH) of certain skins, as well as perspiration, can tarnish and damage your jewelry, leaving marks and sometimes even darkening the skin. We cannot be held responsible.
Jewelry and rhinestones can be gently cleaned with a small toothbrush and water, without any products. Then dry with a clean cloth and polish with a microfiber cloth.
Can I go swimming and take a shower with my Maison Dorée jewelry?
You can keep your jewelry underwater, but we advise you to take good care of it. They may lose some of their shine over time, due to limescale, perspiration and perfume. So rinse with clean water and dry quickly.
Payment and Discounts
Are there any discount codes?
We invite you to subscribe to our newsletter and follow us on Instagram @maisondoreejewelry to keep up to date with new products and promotional codes.
How can I benefit from a 10% discount on my first order?
You can benefit from the welcome code by subscribing to our newsletter. You will then receive an email with the -10% code, which can be used once.
Customer service & Newsletter
How can I get in touch with you?
If you have any questions (order, cancellation, refund...), please send us an e-mail to firstname.lastname@example.org.
Our customer service team will respond to your request within 24-48 hours.
When will the jewellery I want to order be back in stock?
If you'd like to be notified as soon as your favorite piece of jewelry is back in stock, go to its product sheet on our website and activate the alert to be notified as soon as it becomes available again.
We also invite you to follow our Instagram account @maisondoreejewelry to keep up to date with all our news and restocking dates.
How can I unsubscribe from the newsletter?
To unsubscribe from our newsletter, please use this link: https://bit.ly/unsubscribeMD
Security & Privacy
Is the website secure ?
Payments must be made by credit card; they are made via a secure system that uses SSL (Secure Socket Layer) protocol, so that information transmitted is encrypted by software and cannot be read by any third party during transport on the network.
Link to our Terms and Conditions.