Maison Dorée protects the privacy of its Internet users by complying with applicable regulations. Accordingly, Maison Dorée, as data controller, has notified the Commission Nationale de l'Informatique et des Libertés ("CNIL") of the collection and processing of your personal data ("Personal Data").
2. Data collected
The Personal Data that we may collect and process concerning you are as follows:
- data relating to your identity, such as your name, contact details and e-mail address;
- data relating to your means of payment, in particular your credit card number and expiry date;
- data relating to the follow-up of our commercial relationship, in particular your order number, the history of your purchases and your requests to Maison Dorée customer service ,
- your preferences and interests
- electronic identification data, in particular your IP address or browsing information relating to your terminal.
3. Purposes of collecting your Data
In addition , Maison Dorée may also collect personal information from you when you interact with Maison Dorée by providing your contact information when you visit maison-doree.com.
If you choose to interact with Maison Dorée via a social media or other third-party service, we will collect the information you have provided to us through said platform.
Your Personal Data is collected on the basis of your explicit consent, or because it is necessary for the execution of your orders (performance of a contract) or because it responds to a legitimate interest of Maison Dorée (e.g. fraud processing).
Thus, your Personal Data is collected in order to:
- process your questions and requests for information;
- enable you to create a personal "My Account" space and purchase our products online;
- manage your online orders and their delivery, as well as applicable warranties;
- ensure the security of online transactions, prevent fraud and payment incidents;
- manage and optimize customer relations;
- profile you;
- subject to your consent: to send you information about our offers, news and events (newsletters, invitations and other publications);
- improve the operation of the Site;
- offer personalized services;
- detect possible fraud
- analyze Site traffic.
- to manage and respond to repair requests, and to provide after-sales services;
The information required by Maison Dorée to fulfill the purposes described above is indicated by an asterisk on the various pages of the Site. If you do not fill in these mandatory fields, Maison Dorée will not be able to respond to your requests and/or provide you with the requested products and services. Other information is optional and allows us to get to know you better and improve our communications and services to you.
4. Recipients of your Personal Data
Your Personal Data is processed by Maison Dorée.
They will not be transferred or made accessible to any third party. Maison Dorée may use your Personal Information for the following purposesonly : for technical and logistical reasonsonly (carriers, Site hosting and maintenance service providers, payment and fraud management service providers, technical service providers in charge of sending emails, etc.); for certain business partners, subject to your consent: for example, we may share your Personal Information with third parties who organize an event jointly with Maison Dorée.
Finally, Maison Dorée may disclose your Personal Information to third parties when such disclosure is required by law, regulation or court order, or if such disclosure is necessary to protect and defend its rights.
5. Sharing on social networks
6. Retention period
Maison Dorée undertakes to use Personal Data only for as long as is necessary for the purposes described above.
Personal Data concerning you, collected and processed in the context of the "Contact" section, will only be kept for the duration of the processing of your request.
Data relating to your orders will in principle be kept by Maison Dorée for a period not exceeding the applicable legal statute of limitations. This Data will also be available for consultation on your customer account for as long as it is active. As soon as your customer account is closed, this Data will be archived for accounting and evidentiary purposes during the aforementioned prescription periods, or will be destroyed if these periods have expired.
Your bank details will be kept securely for the time required to validate your order and make payment, and will then be immediately destroyed. In the event of a payment incident, your Data will be kept for the duration of the incident, and then for a period of three (3) to five (5) years, depending on the seriousness of the incident.
Your Identification Data used, with your consent, for the purposes of sending newsletters and other MaisonDorée publications will be kept for a period of three (3) years from the date of their collection or from the date of your last contact (for example, a request for documentation or a click on a hypertext link contained in an e-mail; however, opening an e-mail cannot be considered as a contact on your part).
Your customer account on the Site will remain active as long as you have not decided to close it and as long as you make purchases on our Site. In the event of prolonged inactivity on your part for a period of three (3) years, this account will be deactivated.
At the end of this three-year period , Maison Dorée may contact you again to find out whether or not you wish (i) to continue receiving our newsletters and other publications and/or (ii) to keep your customer account on the Site. Your Data will also be destroyed within a maximum of two (2) working days from your request to unsubscribe.
In all cases, you have the option of closing your account and/or unsubscribing from newsletters at any time. To do so, please contact our customer service department by e-mail at firstname.lastname@example.org or by clicking on the unsubscribe link attached to each newsletter.
Maison Dorée has implemented appropriate technical and organizational measures to ensure the confidentiality and security of your Personal Data.
Maison Dorée's computer systems are protected by state-of-the-art physical and software security measures. Physical and electronic back-up procedures for data collected on the Site are implemented in accordance with current French legislation on the protection of personal data and market standards.
All financial information you provide on the Site is stored on the secure Site of the financial institution chosen by Maison Dorée. Transactions on the Site are protected by SSL encryption.
Please be aware, however, that no data transmission over the Internet is 100% secure and that all information communicated online can potentially be intercepted and used by persons other than the intended recipient.
9. Individuals' rights to data collected
In accordance with current regulations, you have the right to access and rectify your Personal Data, as well as the right to request its deletion, to object to its processing and to obtain its limitation or portability insofar as this is applicable, the possibility of objecting to the processing of this data for legitimate reasons or at any time in the context of an objection to the use of your data for commercial purposes, as well as to give instructions concerning the fate of your data after your death.
You may also object to your Personal Data being used to compile your customer profile, in which case you will no longer be able to benefit from personalized offers or services.
These rights may be exercised directly with Maison Dorée by e-mail to email@example.com. Proof of identity may be requested.
In addition, you may at any time ask to be removed from our mailing list for offers, news and events by using the hypertext link provided for this purpose in each e-mail we send you. You can also contact us by e-mail at the following address: firstname.lastname@example.org
Where applicable,you must ensure that you provide Maison Doréewith any updates or changes to your personal information, including but not limited to your postal and/or e-mail address, to enable us to ship your orders to the correct address and to contact you regarding your order if necessary. Maison Dorée may also retain for archival purposes copies of communications with users of the Site and any responses to questions or comments sent to users by our customer service department.
10. How to contact us
11. Applicable law - Disputes